Privacy Policy

1. Information We Collect

When you place an order or contact us, we may collect:

• Personal details: name, email address, phone number, shipping address
• Payment info: credit card details are processed by our payment provider (Tranzila) and are never stored on our servers
• Usage data: pages visited, time on site, browser type, device info via cookies and analytics

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer support inquiries
• Improve our website and products
• Send promotional emails (only with your consent, easy unsubscribe)

3. Cookies & Tracking

We use cookies and similar technologies for:

• Essential cookies: checkout session
• Analytics cookies: Google Analytics or similar to understand site usage
• Advertising cookies: Meta Pixel, TikTok Pixel for ad targeting and measurement

You can disable cookies in your browser settings, but this may affect site functionality.

4. Third-Party Services

We share data only with service providers necessary to operate our business:

• Tranzila — payment processing (PCI-compliant)
• Cloudflare — website hosting and performance
• Meta / TikTok — advertising platforms
• Shipping carriers — to deliver your order

5. Data Security

We implement industry-standard security measures to protect your data. Payment information is encrypted and processed through PCI-compliant systems. We never store credit card details on our servers.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

7. Data Retention

We retain order data for as long as necessary to fulfill legal obligations (typically 2–7 years). Marketing data is retained until you unsubscribe or request deletion.

8. Contact Us

For any privacy-related questions or requests, email us at support@icedballz.com.