Terms of Service

1. Acceptance of Terms

By accessing icedballz.com and placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website.

2. Products

IcedBallz sells cotton underwear with a built-in pocket for a reusable ice pack, designed for sauna use. We make every effort to display product colors and features accurately, but slight variations may occur.

Not a medical device: Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use if you have any medical conditions.

3. Pricing & Payment

• All prices are displayed in USD and include applicable taxes unless stated otherwise
• We reserve the right to change prices at any time without notice
• Payment is processed securely via Tranzila at the time of order
• Your order is confirmed once payment is successfully processed

4. Orders & Fulfillment

We aim to fulfill orders within the timeframe stated on our product page. In case of delays, we will notify you via email. We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud, with a full refund.

5. Shipping

Shipping details and timeframes are available on our Shipping Policy page. Risk of loss transfers to you upon delivery to the carrier.

6. Returns & Refunds

Please review our Refund Policy for full details on returns, exchanges, and refunds.

7. Intellectual Property

All content on icedballz.com — including text, images, logos, and design — is owned by IcedBallz and protected by intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

8. Limitation of Liability

IcedBallz is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount you paid for the product in question.

9. Indemnification

You agree to indemnify and hold IcedBallz harmless from any claims, damages, or expenses arising from your misuse of our products or website.

10. Changes to Terms

We may update these terms at any time. Continued use of the site after changes constitutes acceptance of the updated terms.

11. Contact

Questions? Email us at support@icedballz.com.